Delivery & Returns Policy
At Frechem Health & Beauty, we are committed to providing our customers with the highest quality products and ensuring complete satisfaction. Our policies are designed to uphold this commitment while maintaining clarity and fairness in the delivery, returns, and refunds process.
Delivery Policy.
Order Fulfillment.
Orders are processed promptly upon receipt and dispatched to your designated location. We offer reliable, timely delivery services to ensure you receive your items in excellent condition.
Delivery Timelines.
- Orders within Nairobi are typically delivered within 1–2 days.
- Orders outside Nairobi may take 2–5 days, depending on the location.
Delivery Confirmation.
A confirmation message will be sent upon dispatch, including the delivery tracking information if applicable.
Shipping Fees & Rates.
Shipping fees are calculated at checkout based on the delivery address and package weight.
Countrywide Delivery.
We deliver across Kenya, ensuring our products reach you no matter where you are.
| Location | Estimated Delivery Time | Estimated Delivery Cost |
|---|---|---|
| Within Nairobi Region | Within 1 Day | KES 0.00 // Free |
| Greater Nairobi Metropolitan Area - NMA
(Kiambu, Kajiado, Machakos, Murang’a) | Within 1 to 2 Days | KES 250.00 |
| Outside Nairobi Region | Within 2 to 5 Days | KES 400.00 |
Returns Policy.
We accept returns only under the conditions outlined below. For all returns, items must be in their original, unopened packaging, unused, and accompanied by proof of purchase.
Conditions for Returns.
You may return an item if:
- You received a defective or damaged item.
- The product was incorrectly supplied (e.g., wrong item, size, or color).
- The product is expired upon receipt.
Non-Returnable Items.
For health and safety reasons, we cannot accept returns for the following:
- Items that have been opened or used, except when defective.
- Products damaged after delivery due to improper handling.
- Returns based on a change of mind or incorrect product selection.
Return Process.
- Contact Us: Notify our support team within 24 hours of delivery via phone or email.
- Inspection: Returned items will be inspected to verify eligibility.
- Resolution: Upon approval, we will offer a replacement, credit note, or refund.
Refund Policy.
Refunds are issued in cases where:
- The item was defective or damaged upon delivery.
- The item was lost or damaged in transit.
- The item was past its expiry date upon delivery.
Refund Terms.
- Refunds are processed through the original payment method.
- Refund requests must be submitted within 48 hours of delivery.
- Refunds are processed within 1 business day of approval, with the final credit subject to your payment provider’s policy.
How to Request a Return or Refund.
Email us at info@frechem.co.ke with your order details and reason for the request.
Call us at +254 741 212 411 // +254 769 514 077 for immediate assistance.
Provide proof of purchase and retain the receipt included in your package.
Cancellation Policy.
Orders may be canceled within 2 hours of placement. Contact our team via email or phone to process the cancellation.
At Frechem Health & Beauty, your satisfaction is our priority. Should you have any questions or need assistance, please reach out to us. We value your feedback and continually strive to improve our services.
For further inquiries, contact us at:
Phone: +254 741 212 411 // +254 769 514 077
Email: info@frechem.co.ke
