Terms & Conditions
Last Updated: 01.11.2024
Welcome to Frechem Health & Beauty! By accessing or using our website, https://frechem.co.ke/, and our services, you agree to be bound by the following terms and conditions. Please read them carefully before engaging with our platform or making any purchases.
1. Introduction.
Frechem Health & Beauty provides health and beauty products and services to promote holistic well-being. These Terms & Conditions govern your use of our website, services, and purchases.
2. Eligibility.
You must be at least 18 years old or have parental/guardian consent to use our platform. By accessing the website, you confirm that all information provided is accurate and complete.
3. Use of Our Website.
- You agree to use the website for lawful purposes only.
- You will not engage in activities that disrupt or harm our website, services, or other users.
- Frechem Health & Beauty reserves the right to suspend or terminate accounts violating these terms.
4. Products & Services.
- Accuracy of Information: We strive to provide accurate product descriptions, images, and availability. However, we do not guarantee that all information is error-free.
- Pricing: All prices are listed in Kenyan Shillings (KES) and are subject to change without notice. Taxes, delivery fees, and additional charges may apply.
- Product Availability: Products are subject to stock availability. If an item is unavailable, we will notify you promptly.
5. Orders & Payments.
- Order Acceptance: Placing an order does not guarantee acceptance. Frechem Health & Beauty reserves the right to refuse or cancel orders at its discretion.
- Payment Methods: We accept various payment methods, including mobile money, credit/debit cards, and cash on delivery (where applicable).
- Security: All transactions are securely processed. However, Frechem Health & Beauty will not be held liable for unauthorized access resulting from negligence on the user’s part.
6. Shipping & Delivery.
- Delivery Times: We aim to deliver within the estimated timeframe. However, delays may occur due to unforeseen circumstances.
- Countrywide Delivery: We offer delivery across Kenya. Delivery fees may vary based on location and order size.
- Responsibility: Frechem Health & Beauty is not liable for delays caused by third-party delivery services.
7. Returns, Refunds & Exchanges.
- Returns and Refunds: Products may be returned or exchanged within 7 days of receipt if unused, unopened, and in original packaging.
- Non-Refundable Items: Certain items (e.g., opened skincare products) may not qualify for returns due to hygiene concerns.
- Procedure: Contact us at info@frechem.co.ke or +254 741 212 411 // +254 769 514 077 to initiate a return or refund. Shipping costs for returns are the customer’s responsibility unless the product is defective.
8. Privacy Policy.
Your privacy is important to us. By using our services, you consent to the collection and use of your data as outlined in our Privacy & Data Policy.
9. Intellectual Property.
All content on our website, including images, text, graphics, and logos, is the intellectual property of Frechem Health & Beauty. Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability.
- Frechem Health & Beauty is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
- We do not guarantee that the website will operate uninterrupted or error-free at all times.
11. Third-Party Links.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
12. Amendments.
Frechem Health & Beauty reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of our website implies acceptance of the updated terms.
13. Governing Law.
These Terms & Conditions are governed by the laws of Kenya. Any disputes will be resolved in Kenyan courts.
14. Contact Us.
For questions, concerns, or inquiries regarding these Terms & Conditions, please contact us:
- Phone: +254 741 212 411 // +254 769 514 077
- Email: web@frechem.co.ke
- Physical Locations:
- Nextgen Shopping Mall, Mombasa Road, Ground Floor, Opposite KCB Bank, MRGV+FJ Nairobi
- Lower Savanna, Dakar Rd, Opposite Greenspan Mall, Embakasi East, Donholm, PW52+RP2 Nairobi
By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for choosing Frechem Health & Beauty!
